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| Are your products authentic designer products? |
| We purchase all of our products with the expectation that they are authentic. However, we cannot guarantee that this is the case. We personally inspect each and every item that is placed on our website to ensure that it is of the highest quality and free of defects, and appears to be authentic. It is not our intention to fool our customers, so if we receive a product that is obviously not authentic, we will not post it on our website for sale.. |
| How can I place an order with you? |
| Just add the item you want to the shopping cart, and checkout. Complete your information including full name/tel phone/email/valid shipping address, then click continue to pay via your credit card or PayPal. For off-line payment, we can accept western union/moneygram/bank transfers, please contact us for more details, as you will be unable to use the standard checkout process on our website using these payment methods. |
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| How can I pay for my purchases? |
| We currently accept PayPal, and you can also pay with Visa, American Express, and Mastercard through the secure PayPal website (you don't need a PayPal account to pay with a credit card). |
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| Is it safe to enter my credit card and other personal information on your website? |
| Yes. We utilize a secure server that will protect your credit card and personal information. |
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| Can I pick up my items to avoid shipping charges? |
| Unfortunately, this is only a virtual store and all items are shipped. |
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| Oh no! I've just paid for my items and realized I made a mistake! Is it too late to make changes? |
| You can change your order only if your items haven't been shipped yet. We will usually ship items within 24 business hours, so if you have paid for your order and then want to make a change, please e-mail us immediately. If you're items haven't been shipped, we will work with you to make the changes you need and send you a revised invoice. |
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| Can I make a special request, such as giftwrapping my item? |
| Yes! Please click the "Contact Us" link from the main page before you make a purchase and ask us. We'd be happy to let you know how we can help! |
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| How long will it take my shipment to arrive?
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| Delivery time varies depending on where the package is being delivered to. Usually, it takes 7 to 10 business days using the "Standard" shipping option. |
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| How can I get more information on a particular product you are offering? |
| Please email your specific questions to: sales@myluckymonkey.com and we will respond to your email within 24 hours (excluding weekends). |
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| What if I cannot remember my password?
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| Sign in on our home page and select the link: password forgotten, and we will email you a new password within minutes. |
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| If I purchase other products on your website, will they all be shipped in the same package at the same time? |
| Usually yes, we will try to pack it all in same package, however, in cases that the package is not big enough to hold all the items or there is a longer processing time for a certain item that will cause delays, we will send them in different packages. |
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| If I order several items, will they be shipped all in the same package? |
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Yes, all your bags will be shipped in the same package, unless the package is not big enough to hold all of the bags, they will then need to be put in separate packages. |
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| Do you offer Wholesale pricing? |
| Yes, wholesale orders will receive discounted pricing. Please contact us directly for this pricing before making a purchase. |
